Shopping for electrical items can be confusing. Laptops, smart TVs, and even home appliances now come with what can seem like an avalanche of acronyms, and if you're not someone who keeps up with technology, all the jargon can be pretty intimidating. That's why Currys' new free ShopLive service is so awesome. Connects you with an expert advisor who really knows your business and can help you find the right product for you. Whether you're shopping for a computer, stove, coffee maker, or camera, you'll wonder how you ever shopped online without it.
Bring the store to your sofa
ShopLive brings the expertise of Currys in-store advisors wherever you are, whenever you need their help - the service is available 24 hours a day. All you need is a microphone or a device that has one, so your tablet, smartphone, or laptop should work just fine. To use ShopLive, all you need to do is browse the Currys website and you'll see a pop-up asking if you need shopping advice. If you do, ShopLive will initiate a one-way video call with one of Currys' experts. It's secure and you don't need to download any software or install any apps, and since it's a one-way call, you can see your expert but they can't see you. .
help when you need it
One of our favorite things about ShopLive is that you can get some really helpful advice when you're not really sure what you want. For example, if you're considering a new oven, TV or laptop, you can chat with your ShopLive advisor to discuss the features that matter most to you and then explore your options. The ShopLive consultant isn't there to offer you a sales pitch; they are there to help you find what is best for you. Let's say you're considering a new appliance. Do you really need wifi in a washing machine? Will a steam oven be better for cooking? Does a bigger refrigerator mean higher electric bills? ShopLive can help you with all of these things and more, and once you've determined which features really matter to you, your expert can help you identify the right products. The same goes for smart TVs and other technologies. Instead of just presenting you with a long list of specifications and abbreviations, ShopLive lets you chat with someone who can explain everything in plain English. Will this screen technology make movies more magical? Do these models have iPlayer and Netflix? Are there enough free connections for children's consoles?
The end of the alphabet soup
ShopLive is especially useful when thinking about a new laptop, as buying them online can be the hub of jargon - if you're fluent in the "Core i5 / 8GB / 1TB SSD / GeForce 2GB" idiom, that's great, but it's possible. many of us need a little help with translation. With ShopLive, you can get no-nonsense answers to tricky questions: is it fast enough for home video editing? I take a lot of photos, is there enough storage space? How fast do I need for kids to play Fortnite? Will it dislocate my shoulder if I use it on my daily commute? - that online purchases are often unresponsive.
A better way to shop
If all of this sounds more like walking into your local Currys, that's the idea. ShopLive is designed to give you the same friendly and helpful advice you'd get in a face-to-face chat with one of Currys' expert advisors. And it does so by contacting one of those same expert advisors. You benefit from the same warm welcome, the same undivided attention and the same expert advice. The only difference is that with ShopLive, you can get it all without ever leaving your couch, and you can at any time of the day or night. Currys ShopLive is a high-tech way to offer something truly old-fashioned: great customer service.