Contrary to common fears about the impact of robots on jobs, leaders around the world are signaling increased adoption of artificial intelligence (AI) and robots at work, and many are loving it. and optimism
According to the second annual "AI at Work" study conducted by Oracle and research firm Future Workplace of 8.370 employees, managers, and HR managers in 10 countries, including 64% of the United Arab Emirates, 64% of people Trust a robot turned to a robot instead of your manager for advice.
Rahul Misra, vice president of applications at Oracle Lower Gulf, told TechRadar Middle East that 82% of people think robots can do things better than their managers.
Respondents in the United Arab Emirates stated that robots were better able to keep work schedules (42%), solve problems (34%) and provide unbiased information (32%), while the top three tasks for which managers were better than robots at including feelings (46%). ), supervising them (32%) and evaluating team performance (25%).
"The UAE is building a future based on technological innovation. In cases where the role of managers does not have an emotional quotient, people think they can work with a model of facts," he said.
Invisible operation in progress
The adoption of emerging technologies is much more widespread here in the UAE, he added, adding that the UAE was a young, expatriate nation and the generation was made up of X, Z and millennials.
In addition, he said that they (young people) had largely seen the technology that supported economic growth.
"The concept is that they want a savvy economy to go from fossil fuels to non-fossil income. When you want a savvy economy, you can't do it with human touch, all the time and the whole process. What we've seen every time more is that there is a concept of automation as much as possible. A new emerging concept called "invisible operation" will emerge," he said.
The invisible operation implies using less human interaction and having more and more opportunities to take advantage of technology to make your service experience much better because the human experience is prone to errors.
"This is the only country in the world that has a Minister of Artificial Intelligence that talks about the happiness index." The UAE understood that if they wanted to continue their economic growth, they had to be very strong on the fundamentals and we are seeing more and more adoption of emerging technologies," he said.
However, he said that enthusiasm for AI has been around for decades, but the only difference is that it has become "much more important in our daily lives."
AI should become a commodity
"In the next two years, I think artificial intelligence will become a commodity because it touches every aspect of our lives. In the workplace, this trend will be much more important. Digital assistants and chatbots will become the norm." If I can do everything in voice, will I write? Our behavioral change drives everything around us," Misra said.
The study showed that in the UAE, more men (76%) than women (64%) turned to AI through their managers and that men (61%) have a more positive view of AI at work than women. women (55%).
"Artificial intelligence is changing the relationship between people and technology at work and redefining the role that HR teams and leaders must play to attract, retain and develop talent." As a result, the traditional role of HR teams and leadership is changing," she said.
The study showed that workers in the United Arab Emirates, China and India have adopted AI twice as much as French and Japanese workers and that AI is becoming more prevalent: 50% of workers currently use some form of AI. at work, compared to just 32% last year.
Additionally, Indian (60%) and Chinese (56%) workers are the most enthusiastic, followed by the United Arab Emirates (44%), Singapore (41%), Brazil (32%), Australia/New Zealand (26%). ). ), Japan (25%), the United States (22%), the United Kingdom (20%) and France (8%).
"Artificial intelligence is a usage scenario, the project is a journey, and it improves over time by reading and analyzing the data. The impact of AI at work is just beginning, and organizations need to focus on simplifying and securing AI at work." work, otherwise they risk being left behind," he said. he stated.