Workday (or more accurately, Workday, Inc) is a cloud-based provider of financial management and human capital management offerings and is headquartered in Pleasanton, California. It all started with a meeting of two former PeopleSoft executives, Aneel Bhusri (currently co-CEO) and David Duffield at a California restaurant in 2005, which resulted in a startup. This company has grown over the years, both organically and through more than a dozen acquisitions, the most recent being the acquisition of VNDLY in November 2021.
Workday now has more than $4500 billion in quarterly revenue, a 20% growth from its last quarterly report with more than 7900 customers and 455 million users. In addition to human capital management, current offerings include financial management, talent management, and professional services automation.
Packages and rates
Workday does not include any pricing on its website, which is a very common practice among cloud service providers. Workday, instead, follows the usual routine of requesting job credentials through its web portal; he can also be contacted directly by phone. Once they have a valid company email and phone number and know who they're dealing with, Workday can understand your potential business needs and provide you with a personalized quote.
From the start, potential users should know that there is no free tier, and nowhere does it say that there is a free trial. Surfing the Internet we were able to deduce that the contracts last several years and that the monthly installments can be paid monthly, or with savings, annually. The price of the plan is based on the number of users, with a subscription cost for each employee enrolled in the system. This is designed for large companies and not small businesses.
Levels and options are not listed on the website. Apparently, there are possibilities for HR software alone or combined with other Workday software solutions.
Features
Workday Human Capital Management is a modern solution to human resources problems, aiming to reflect our current global challenges and focus on current areas such as employee engagement. It is a complete solution that covers multiple HR needs of the company:
- Human resources management
- organization management
- process management
- Reports and analysis
- Self-service for employees and managers
- Management of absences
- Compensation Management
- Performance and goal management
- Talent management
- Survey frame
- Temporary work management
Workday runs on a variety of platforms, including desktops and smartphones. It's also easy to integrate with other Workday products, eliminating the need for data migrations and invariably buggy add-on software. Because it's cloud-based, this means Workday is always on the latest version and is updated at the server level, making it easy for the user to use.
We like the flexibility with which Workday has been built, so that employees can be grouped into logical financial groups, by who they report to, or by geography. Additional flexibility is offered through the business process framework, which can incorporate integrated information and process flows that can be configured to suit the application.
Support
Figuring out support options for Workday is also a bit too amorphous for our liking. Before you call us conspiracy theorists, please understand that we are at least a little suspicious when there is no easy way to get help directly from a company, but we still find the sales information every time, which is our experience with the site. from Workday.
The Workday site lists a number of services provided to its customers. These include onboarding when you choose this provider and an annual activity review to check and see how the service is working for you. The top of the support page also says it's 24/XNUMX support, which we like to see. It also has "customer support" but no contact method is listed. That's right, there is no phone number on the site that we found, other than sales.
Instead, users contact Workday through their customer support portal. Here, the customer can designate the severity of the problem, with a specific response of less than 60 minutes for a Level 1 problem.
There is also a Workday Resource Center, where users can request new features, learn about updates, and interact with other customers. We wanted to see how strong this community was and gauge the level of support here, but again there was no transparency and it's locked down to limit access via email login to verified customers only. . We also tested the chatbot, asked for more support information, and received the following automated response: "If you're an employee wanting to access your company's Workday HR app, you'll need to contact IT or HR," which left us wondering what the level of support is provided by IT or HR. H H. locally instead of Workday.
final verdict
Workday has a combination of features and flaws that is a bit of a dichotomy. The large number of business customers can be served with the customizable feature set, responsive 24/7 support, and interface with other Workday products. There are a lot of downsides here though, starting with the completely opaque pricing, the lack of a direct support phone number, the community forum is members only, and the product is business-only so not suitable for small companies. Overall, take a good look and see if Workday meets your business needs.
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