Wix (opens in a new tab) has expanded integrations with WhatsApp, Instagram, and Messenger, meaning its users can now connect their business accounts directly to one place.
With expanded social integrations, Wix Inbox users will now receive streamlined communication in a single inbox and will be able to reply to all customer messages directly from the Wix dashboard.
Available now, Wix Inbox is a CRM messaging tool (opens in a new tab) that allows users to view and respond to messages from many different channels, including Wix Chat on the Wix website, email, SMS, and now , WhatsApp, Instagram and Messenger. commercial pages.
centralized communication
Website Building Company (Opens in a new tab) offers an integrated messaging experience that allows business owners to use their existing assets to not only respond, but also to expand their business communication through these channels to include product suggestions. , offer coupons and create autoresponders.
“We are always looking for new ways to provide business owners with all the tools they need to succeed in their businesses,” said Ronny Elkayam, SVP of Mobile, App Market and Strategic Products at Wix.
"Integrating these important messaging platforms with Wix Inbox will streamline communication and help business owners be more efficient. This direct and timely communication builds trust and ultimately increases customer loyalty and retention. We look forward to continuing developing multi-channel communication to support companies as they grow and serve more customers.
The tool also allows chat invites, live site visitors, and contact with people in a contact list. Users can also send visitors attachments, coupons, payment requests, and links to their products and services.
Wix Inbox offers Wix-based businesses a seamlessly integrated CRM platform that is fully scalable to meet their growing needs.
"Today, more than a billion users log into a business account on WhatsApp, Messenger and Instagram every week," said Kyle Jenke, director of business messaging partnerships at Meta.
“Businesses need a simple and streamlined way to manage these interactions throughout the customer journey, from marketing, sales and support results, and we are excited to be working with Wix on their new inbox solution, now It will integrate with all of Meta's major messaging platforms."
The Wix CRM team is currently working on adding more channels and integrations to the Wix Inbox capabilities, to allow third parties to add more channels to the communication integrations.