Windows 10 May 2019 Update Causes Surface Book 2 Issues

Windows 10 May 2019 Update Causes Surface Book 2 Issues

The Windows 10 May 2019 Update apparently has serious issues with a seemingly limited number of Surface Book Hybrids 2, especially those with a discrete GPU, and Microsoft has apparently blocked the update on these machines for the time being (as is often the case). when hardware compatibility is potential). problems are discovered). Windows Latest has found a number of posts on Reddit (and on Twitter, as well as Microsoft's own feedback hub) written by users who have encountered this issue with their Surface Book 2, most of whom have a GTX graphics card. 1060 (although some reports also mention the GTX 1050). The issue described by these users is that after the installation of the May 2019 Update, the discrete GPU keeps shutting down and terminating the session, removing it from the system temporarily. This means that the Surface machine must use the (much slower) integrated graphics processor and may result in a blue screen of death. Some users complain that such a glitch has caused them to lose their job. It seems that the issue only occurs when using an application that imposes a heavy load on the GPU, like Photoshop for example. In two separate Reddit threads, it was noted that a Microsoft support agent had suggested going back to the October 2018 update until the issue was resolved.

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Another topic on Reddit comes from a 2-inch Surface Book 15 owner noting that the May 2019 Update was blocked for his machine, as we mentioned at the beginning, and that Others found it too. Presumably, Microsoft took this step because of the issue with the discrete GPU, and a Microsoft developer chimed in on this Reddit thread especially to confirm that the company was looking into the issue. The developer commented, "I'm not sure of the timeline, I think the problem is with the graphics drivers, so it doesn't matter how long it takes to get the correct versions." Hopefully we'll get some official feedback from Microsoft soon confirming that a problem does indeed exist, and if so, some more concrete news on when a fix might be provided. The issue has yet to be mentioned in the May 2019 Update health dashboard. Other people on these Reddit threads are also reporting that the Windows 10 May 2019 Update has been stuck on other Surface PCs, including the Surface. Pro 4, Surface Pro 6, and Surface Book with Performance Base. That said, we have a Surface Pro 6 and the update has been offered to us (although we haven't used it yet, and we may wait a bit longer before installing the update).