The increase in 5G coverage, as well as the increasing penetration of smartphones in developing markets, will lead to an increase in the number of mobile phone users who use their operator for purchases other than communications.
A Juniper Research report suggests that global carrier billing spend will grow from €54,400 billion to €73,800 billion by XNUMX, as mobile subscribers choose to pay for resources and services through their mobile operator.
New 5G-enabled mobile gaming services will drive some of this development, as well as demand for video subscriptions and digital ticketing.
Mobile bill payments
In certain cases, adding the cost of these services to a monthly bill or paying them through prepaid credit is a more recommended alternative than using an alternative option card or a digital wallet, especially in developing countries where banking services are unattainable or too expensive.
Operators were urged to take advantage of their pre-existing relationships with users and the trust that exists between them to harness this demand and create attractive packages and services that drive business.
Mobile ticketing in particular is seen as a critical development area and, when combined with Rich Communication Services (RCS) to provide real-time travel updates, could be an overly attractive proposition for users and carriers.
“Operators need to focus on proving their relevance to traffic; drive carrier billing development through an enhanced set of technology partnerships,” said research author Susannah Hampton.
- If you're looking for a new phone, these are the best 5G phones out there