Voice over Internet Protocol (VoIP) services are gaining popularity around the world. This is largely because they provide businesses with a powerful yet easy way to implement affordable telecom solutions. And the best? The only infrastructure they need is a strong internet connection and devices to run the software. In our search for the best VoIP service, we decided to do a comprehensive review of FluentStream Technologies. Below you will find information about this popular VoIP service provider, including details on its pricing, main features, user interface, and more.
FluentStream offers a range of VoIP solutions for businesses of all sizes (Image credit: FluentStream)
Plans and prices
FluentStream VoIP is available with three different subscription options. Pricing starts at just €20 per user per month for an Essential plan. Among other things, this will give you access to unlimited US calling, HD voice and video quality, Internet fax, browser dialing, voicemail transcription, and guaranteed uptime. 99,99% service etc. Upgrading to an advanced plan (€30 per user per month) unlocks unlimited text messaging and conferencing. It also provides access to a powerful analysis program that you can trust to make informed trading decisions. Finally, the full package costs $45 per month and adds 1,000 free minutes, CRM integrations, after-call surveys, and callback routing. All plans include 24/7 technical support and personal onboarding, which is designed to streamline the setup process for new users. On top of that, there is absolutely no upfront cost and the company uses simple monthly billing. There are also many advanced features that you can add to your plan as needed.
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There are three different subscription options (Image Credit: FluentStream)
How does it work
To get started with FluentStream, you'll need to contact the company's sales team for a personalized quote. If you decide to proceed, setting it up is as easy as installing the software and customizing the settings to meet your needs. From there, you'll be able to manage everything through the intuitive user interface. Add employees and/or team members by creating new extensions, customize caller ID, ringtone, and other settings, and set up voicemail right from the admin panel. Various features are also available via the menu bar at the top of the dashboard. Access recorded calls, set or change music on hold, and more. You can even view various reports and statistics to help you make informed trading decisions.
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The admin panel is intuitive and feature-rich (Image credit: FluentStream)
Functions and services
Like most major VoIP service providers, FluentStream offers a range of great features designed to add functionality and enhance your telecommunications systems. One of our favorite features of FluentStream is its excellent analytics interface. This provides a variety of information on things like response times, interaction history, queue statistics, and more. FluentStream also comes with a variety of video conferencing features, allowing you to host face-to-face meetings with large groups of people. Invite people to a conference and let them in with a simple PIN code, and set up as many conference rooms as you need. By signing up for a FluentStream VoIP account, you'll also have access to powerful and highly secure Internet Fax tools. They are perfect for sending confidential information and documents without the need for a physical fax machine. Finally, FluentStream comes with a powerful live admin dashboard designed to streamline business communications. Route callers to the right people in seconds, reduce wait times, and get things done from the comfort of your home or anywhere else with an Internet connection.
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FluentStream supports a set of advanced features (Image credit: FluentStream)
Customer service and attention
FluentStream offers a variety of live and self-help resources to ensure you get the most out of your plan. You can speak to the customer support team by phone, online contact form, or email ticket. You can also search for answers in the Help Center, which has a collection of user guides, tutorials, and informative articles. There's even a community forum where you can post unusual and/or more specific questions to find an answer. Also, FluentStream gets excellent ratings on the web, which suggests that their after-sales service is excellent. For example, it gets 4.6/5 out of 64 reviews on Capterra, a popular software review website. Best of all, the company's customer service gets a near perfect 4.8/5 stars. It also receives 4.9/5 stars on G2, another well-known review site.
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There are several self-help and live support options (Image credit: FluentStream)
Competition
FluentStream is one of the highest-rated VoIP service providers out there, but there are still plenty of alternatives to consider. For one, RingCentral Office is a very popular VoIP provider that offers a range of different subscription options. It's highly customizable, perfect for large teams, and comes with a variety of integrations with CRM programs like Zendesk and SalesForce. Another great option is 8x8 Inc, which offers reliable VoIP solutions from just €12 per user per month. Various services are available, including voice and video calls, mobile VoIP, messaging, etc. And premium plans include unlimited calling to many countries, rather than just the United States and/or Canada, as many providers offer.
Final verdict
Ultimately, FluentStream offers high-quality VoIP services backed by a variety of advanced features, a great reputation, and fairly competitive pricing. It is very easy to use, requires little investment in infrastructure and offers excellent customer service. If you are looking for a VoIP system that is easy to use and requires little configuration, we recommend that you contact the FluentStream team to see if it is right for you.