TouchBistro Inc. is an all-in-one mobile POS and restaurant management system that helps streamline your restaurant operation. It comes up a lot in conversations about the best POS systems for restaurants, thanks to its ease of use. However, some online reviews suggest that it might not be as good as it first appears. In the rest of this TouchBistro review, we break down all aspects of this business to help you determine if this is a viable option for your next restaurant POS solution. We evaluate TouchBistro's pricing, key features, user interface and support, and more, so you don't have to.
The TouchBistro Point of Sale System Offers Mobile and Customizable Point of Sale Solutions for Restaurants Only (Image Credit: TouchBistro)
TouchBistro POS Plans and Pricing
Point of sale software licenses start at €69 per month (Image credit: TouchBistro) How much does TouchBistro cost? Good question! Expect to pay three times a month to take full advantage of TouchBistro's restaurant management systems. TouchBistro's website provides a small amount of pricing information, but there isn't as much transparency as we would have liked to see. According to the company's website, POS licenses start at just $69 per month, which is comparable to most other companies' entry-level plans. This includes:
- Managing multiple menus
- Tables handling
- Analysis tools
- 24/7/365 customer support
Unfortunately, however, there is no information available on which premium packages are available or what they include. Add-on Modules There are several TouchBistro POS add-ons, shown below. TouchBistro Inc pricing complements the additional cost of POSOnline OrderStarting at €50/moReservationsStarting at €229/monthGift Card SupportStarting at €25/monthLoyalty Starting at €99/monthSelf-Service KioskStarting at €69/monthDigital Menu CardsStarting at € 20 / month Kitchen Display System Material Costs Only Only On top of that, you can expect to pay card transaction and/or processing fees. However, these vary depending on your country/region, and the TouchBistro website doesn't provide any information on exactly what you'll pay for.
How does the TouchBistro point of sale system work?
TouchBistro POS Software Is TouchBistro POS cloud based? Yes, in part. Although your software is hosted via a local server, your POS application data is stored in the cloud. This not only means you can continue selling to your customers without an internet connection, but it also allows you to access company data from any browser. The user interface itself is quite attractive and functional, if a bit clunky. Several additional integrations are available, including a kitchen display system, a self-controlled kiosk display, and a customer-facing display. TouchBistro Point of Sale Equipment TouchBistro uses an iPad-based system that is designed for ease of use and flexibility. Getting started is fairly easy, and in many cases, you'll be able to access professional technical support to make sure you're up and running as soon as possible. Small businesses will benefit from a single, streamlined iPad POS system, suitable when you have a single terminal to accept payments and manage orders. Midsize systems with up to five iPads can be used with a sixth iPad as a central terminal, for seated transactions. Larger systems can be custom built with a more powerful computer as the backbone, allowing you to connect as many mobile devices as you need.
TouchBistro's point of sale interface is simple and easy to use (Image credit: TouchBistro)
TouchBistro POS Features and Services
Like most restaurant-specific POS systems, TouchBistro offers a variety of features designed to help you maximize occupancy, efficiency, and customer satisfaction. ✓ TouchBistro Table Management Tool One of our favorite features is the TouchBistro Table Management Tool. Of course, it's not unique by design, but it allows you to create a unique floor plan that reflects your restaurant for easy day-to-day order management. ✓ TouchBistro Tableside Ordering and Payment TouchBistro tableside ordering and payment tools stand out for their excellence. Each role provides staff with everything they need to maximize order value, ensure accurate order placement, and process payments quickly and flexibly. ✓ TouchBistro Analytics and Reporting There's nothing worse than being forced to make important business decisions without knowing what you should be doing. TouchBistro POS systems help you make informed business decisions by providing a variety of powerful reports and in-depth analytics. ✓ TouchBistro Planning and Workforce Management Tools Save time and simplify the planning process with TouchBistro's integrated tools. Easily create new listings with the click of a button, track employee work hours and labor costs, and communicate directly with employees when issues arise. ✓ Inventory Management Quickly calculate basic stock inventory and easily control beverage costs with TouchBistro's easy-to-use inventory management feature. ✓ TouchBistro Application Integration From WorldPay to Xero, 7shifts and QuickBooks, TouchBistro POS systems easily integrate with many of the restaurant industry's favorite applications. ✓ TouchBistro Kitchen Visualization System (KDS) With real-time performance feedback, increased order accuracy, and seamless communication between back-office and in-house staff, the TouchBistro KDS is not to be missed. Your team can minimize human error and optimize each order without a blink of an eye - TouchBistro POS will do the thinking for you!
TouchBistro's analytics tools stand out for their excellent (Image credit: TouchBistro)
TouchBistro POS support and customer service
There are a number of self-help resources out there, but reports suggest things may not be as good as they seem (Image credit: Oatawa/Shutterstock) TouchBistro offers a wide range of support services, including multinational phone support and help desk service. email through their online contact form. They also have local offices in the United States, Canada, United Kingdom, and Mexico, which have their own local phone numbers and contact details. So wherever you are, you can easily access help at any time. And we mean literally anytime - you can contact TouchBistro 24/7, 365 days a year. From the beginning of your TouchBistro experience, you will be taken care of. Your "one-stop solution" can be quickly set up so you can start using your POS system right away. If you prefer in-person assistance, they can also delegate an experienced installation specialist to assist you remotely. Their online self-help resources are also abundant and are available through the Support and Training Center. There you will find various configuration tutorials and user guides. There are even helpful videos detailing specific actions. However, online customer reports do not paint a mixed picture of TouchBistro's after-sales support and customer service. The company receives a commendable 4.2/5 star rating (out of 308 reviews) on Capterra, but its customer service rating is slightly below 3.9/5. Much of the reviews refer to a helpdesk and service. poor customer service, which is a major concern.
TouchBistro POS Contest
TouchBistro covers the hospitality industry pretty well when it comes to POS systems. They are aimed at all businesses, from modest food trucks to refined gourmet restaurants. However, if you're looking for a higher-rated restaurant POS service provider, we recommend checking out Upserve POS. Their software prices start at €59 per month, they use a very flexible system, and their customer service is known to be excellent. Another great option is Square POS, which offers flexible POS services tailored to various industries. It does not charge any monthly software fee, but a transaction fee of 2.6% + 10c will apply to you.
Final verdict
All in all, TouchBistro offers excellent POS solutions for restaurants. Their customer service gets low marks online, but reports suggest this is largely because their agents are slow and response times can be slow. Ultimately, the company's feature-rich software, competitive pricing, and easy setup process more than make up for these drawbacks. We recommend checking out TouchBistro if you're looking for a powerful, customizable, and data-driven POS program designed specifically for restaurants.