Tesco Mobile's reputation for customer service has been bolstered by the latest complaint figures from Ofcom, which also show £20,7m has been paid out through its automatic compensation scheme. Ofcom figures for 2019 show that 93% of mobile customers are satisfied with their level of service. Tesco Mobile has a 97% satisfaction rate, while 92% of its customers are satisfied with their cover. Three had the lowest satisfaction rate of 89%, with only three quarters satisfied with their reception. In the broadband market, the overall figure was 85%, with Plusnet customers being the most satisfied. TalkTalk was the only provider below average with a score of 75%, and its customers were also the least satisfied with reliability (75%) and speed (76%). The high level of satisfaction with Plusnet is at odds with the volume of complaints in this regard. Ofcom claims the company receives 100 complaints per 100.000 customers, just behind Vodafone with 115. Among mobile operators, Virgin Media (27) and Vodafone (26) received the most complaints, with Tesco Mobile the lowest (3 ). "Checking the quality of a phone or broadband provider's customer service can be the difference between signing up with a business that keeps you connected or a business that fails," Ofcom said. "Our research helps people easily compare the customer service performance of providers, so they can choose the one that's best for them." Ofcom also said up to €20,7 million has been paid to broadband customers under a new scheme to complain about their provider without the need to file a formal complaint. . No less than €9,17 million has been paid for delayed repairs, €1,6 million for missed appointments, and €9,5 million for delayed installation of new services. Before the voluntary medium-term scheme was introduced last year, only £8m had been distributed. Signatories include BT, Sky, TalkTalk and Virgin Media, with Ofcom urging operators to sign up.