Sky Broadband customers in the south of England are currently unable to access the internet due to a service interruption. Users report that an orange internet light appears on their router, indicating that the connection is not available. According to the Downdetector outage site, reports of problems began to spike around 6:00 a.m., peaking just before 9:00 a.m., as millions of people checked in to start their work day. at home. More than 2,000 outage reports were filed throughout the morning. The areas affected by the blackout are Cornwall, London, Exmouth, Bristol and Plymouth.
Sky broadband glitch
Although outages have been reported in the south of England, the initial reports have come from customers in Cornwall, which Sky acknowledged in a tweet. "We know that some customers in the region are reporting an orange internet light on their router. Our support teams are investigating this issue," she said. After a 3 hour investigation, the Sky support team confirmed the outages in Cornwall, but not the problems experienced by customers in other regions. "After some investigation by the support teams, we can now confirm that there is a multi-currency outage on . We are working hard to put a fix in place," he tweeted. It is not yet known if the failure was associated with an unusual strain caused by the large increase in remote work caused by the coronavirus pandemic. Affected customers are advised to monitor the Sky service status page here.