ServiceNow aims to bring AI to more businesses with Element AI deal

ServiceNow aims to bring AI to more businesses with Element AI deal

Cloud-based IT services company ServiceNow is committed to building the world's smartest workflow platform to empower employees to work smarter and faster, and it's one of the ways the business he thinks they can do it thanks to artificial intelligence. That's why ServiceNow announced that it has signed an agreement to acquire Element AI, which has deep artificial intelligence capabilities and is home to some of the world's brightest minds. In addition to being a pioneer in the AI ​​industry, the company has world-class scientists and practitioners with experience applying AI to text, chat, images, and research. , the answer to the questions, and the brief that will be used to accelerate AI innovation on ServiceNow's Now platform. . Upon completion of the acquisition, subject to closing conditions and regulatory approval, Element AI Co-Founder and Senior Partner Dr. Youshua Bengio will serve as Technical Advisor to ServiceNow. ServiceNow's director of artificial intelligence, Vijay Narayanan, provided additional information on how the acquisition of Element AI will enable the company to improve the way employees work in a press release, saying: "Artificial intelligence technology is rapidly evolving. as companies strive to digitally transform XNUMXth century business processes and models. ServiceNow is at the forefront of this unique opportunity to work, work better for people. Using the powerful capabilities and world-class talent of Element AI, ServiceNow will enable employees and customers to focus on areas where only humans excel: creative thinking, customer interactions, and unpredictable work. It's a smarter way to work. "

AI Innovation

Through the acquisition of Element AI, ServiceNow will create an AI Innovation Center in Canada with the goal of accelerating customer-centric AI innovation on its Now platform. This new investment will also strengthen the company's commitment to the Canadian market, which is a leader in AI research and represents one of the most important places in the world for AI talent. In the past, ServiceNow has established technology development centers in Chicago, Hyderabad, Kirkland, San Diego and Silicon Valley, as it plans to do with its new AI innovation center in Canada. The company has seen strong demand for its AI-based products, including IT Service Management Pro, Customer Service Management Pro, and HR Service Delivery Pro. By integrating specific AI and analytics capabilities into its Now platform and workflow products, work, ServiceNow enables companies to find and summarize relevant information, understand content and conversations, and make predictions and recommendations, take optimal actions, and automate repetitive tasks. The Element AI acquisition is the company's latest strategic investment to accelerate AI innovation on its Now platform following its acquisitions of Loom Systems, Passage AI and Sweagle earlier this year. ServiceNow expects the Element AI acquisition to close in early 2021.