RingCentral Video Review | The comparison

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• RingCentral Video Review | The comparison

RingCentral Video offers a business video conferencing solution that integrates the best of Slack, Microsoft 365, and Google's G Suite. The addition of powerful built-in functionality makes RingCentral Video an attractive option for businesses of all sizes. In our RingCentral video review, we consider the strengths and weaknesses of the platform and ask if it can compete with more established competitors like Microsoft, Zoom, and Cisco. We also consider what companies might consider RingCentral Video to be the best video conferencing software for their needs.

Plans and rates

Today's Best RingCentral Office Deals RingCentral Video is offered in three RingCentral Office subscriptions at three levels: Standard, Premium and Ultimate. Each package includes all the functionality of RingCentral Video, as well as 24/7 customer support. The standard plan costs €24.99 per month and includes unlimited video conferencing with up to 100 participants and integration with Microsoft 365, G Suite and Slack. The Premium plan costs €34.99 user/month. With this package, the number of participants doubles to 200, and companies have access to other third-party integrations like Canvas, Smarsh, Salesforce, Zendesk, etc. The RingCentral Video Ultimate package costs €49.99 per month and provides advanced analytics for the administrator and unlimited storage for all users. Companies with more than 100 users receive a moderate discount.

RingCentral's tiered pricing model allows companies to choose a plan that is tailored to their individual needs. (Image credit: RingCentral)

Features and Utilities

Each of RingCentral's plans includes the full range of industry standard features. These include, among other things, scheduling and recording video calls, screen sharing and annotating, and integrated chat features. RingCentral's best feature, however, is undoubtedly its Slack, G Suite, and Microsoft 365 integration. This means users can schedule and initiate calls directly from these third-party platforms. Users can also integrate their calendar with the RingCentral platform and easily view their daily schedule. This cross-platform integration also makes RingCentral ideal for businesses that already use Slack, G Suite, or Microsoft 365 for digital collaboration.

RingCentral has excellent integration with third-party platforms. (Image credit: RingCentral) RingCentral Analysis Dashboard is another powerful feature that allows administrators to monitor service usage and pinpoint performance issues down to the exact location, ISP, network, and endpoint. . Such in-depth analytics is rare and makes RingCentral particularly attractive to organizations where video quality and performance are a priority.

The analytics dashboard is a powerful tool for digital managers and team leaders. (Image credit: RingCentral)

Install on pc

The RingCentral app is available on most devices and is easy to download. However, to use the app, you need to create an account on the RingCentral website. Once an account is created, users can sign in using their RingCentral account or their Google account. The app runs as a browser instead of a native designed app. This gives the app a very different feel from most other video conferencing platforms. Using the platform through a web browser is also simple. The Join Meeting button is now prominently displayed on the website and users can easily join a meeting using an invite link or meeting ID.

Joining a meeting online is easy, all you need is the meeting ID. (Image credit: RingCentral)

Interface and performance

We were impressed with our test of the RingCentral Video software. On a four-way test call, audio and video were clear, and we were able to quickly share our screens and annotate as needed. We also found that the web platform made it easy for guests to join the call, and the connection strength was similar for the app and web browser. The interface during a call is intuitive and the features are easy to use.

RingCentral Video works as a browser-based platform. (Image credit: RingCentral)

fullfilment of security requirements

Like many video conferencing platforms, RingCentral operates on a shared responsibility model. This means that even if RingCentral guarantees the security and integrity of the platform itself, users must take responsibility for managing their account policies and settings. In this model, RingCentral has an exemplary security policy. Advanced administrative controls, threat detection and mitigation, and rigorous application security testing help keep your organization's data safe. With RingCentral, data is encrypted in transit and at rest. For multimedia transmissions, the data is encrypted using the secure transport protocol in real time. Other data is encrypted with Datagram Transport Layer Security. However, we would have liked to see an end-to-end encryption option.

The RingCentral Video cloud security model. (Image credit: RingCentral)

Support

RingCentral offers several support options for business leaders and digital managers. An online community forum, how-to guides, and RingCentral University, a video guide and tutorial center, are all available online. For more persistent problems, an online help discussion is available. While we initially spoke to an AI chatbot, within two minutes a customer service representative was able to speak to us. We found the representative helpful and the online support experience was positive. Users and administrators can also open support cases through the online help center, and companies that have purchased a premium plan have access to 24/7 customer support.

RingCentral offers various support options to its customers. (Image credit: RingCentral)

Competition

RingCentral Video is a good video conferencing solution, but for many businesses there may be better options. Microsoft Teams and Cisco Webex Meetings are best suited for large organizations that already use Microsoft or Cisco software. Its vertical integration of video conferencing software with broader digital collaboration and cloud computing solutions make all-in-one solutions impossible for RingCentral Video. Microsoft Teams is a cheaper option than RingCentral video and would be a great option for many organizations.

Final verdict

RingCentral Video is a solid player that offers high-quality video conferencing software for businesses. It's loaded with features, offers a high degree of administrator control, and is optimized to run in web browsers, minimizing the need for additional apps and software. Although RingCentral Video performs admirably, we don't know if it can compete with competitors of the same price, such as Microsoft, Cisco, and even Zoom.