Does your Nintendo Switch controller "drift"? Well, you'll be happy to know that the company will repair your faulty Joy-Cons for free, even if your warranty has expired and you don't have proof of purchase. According to a report from Vice, Nintendo's internal documentation reveals that it "will no longer ask customers to provide proof of purchase for Joy-Con repairs" and that it "doesn't have to be this way." No need to confirm warranty status." If you already paid to repair your faulty Nintendo Switch controllers, you can get your money back. "If a customer requests a refund for an already paid Joy-Con repair," the document reads "confirms the above repair and then issues a refund."
What is "drift"?
It all started when several Nintendo Switch players reported that their Joy-Cons were "drifting," meaning a joystick incorrectly follows user input in a certain direction, causing you to drag the camera angle or let the avatar drift. show up where it shouldn't. t be Users gathered on the r/NintendoSwitch Reddit thread to air their grievances, with a lengthy post about drifting issues racking up over 27,000 upvotes as of this writing. The uproar escalated when the US law firm CSK&D even filed a class action lawsuit against Nintendo "on behalf of purchasers of Joy-Con switches and controllers", in view of the "alleged defects". With the threat of legal action, it's not surprising that Nintendo is trying to remedy the situation by offering customers free repairs. So far, Nintendo has not commented other than the statement it had previously released when a Kotaku report had highlighted these issues: "At Nintendo, we take great pride in creating quality products and are constantly improving them. We are aware of recent reports that some Joy-Con controllers do not respond correctly. We want our consumers to have fun with Nintendo Switch, and if something falls short of that goal, we always encourage you to visit http://support.nintendo.com so we can help you."
(Image credit: Nintendo)