Nextiva vs RingCentral, which is better? Both are household names when it comes to the best Voice over Internet Protocol (VoIP) providers. For what reason? More than hype, RingCentral and Nextiva VoIP services are built on ease of use, seamless third-party integration, great customer service, and industry expertise. In fact, Nextiva is so sure that you'll love their VoIP services that instead of an About page, their site features a Nextiva-is-the-best page, covering their 5% user satisfaction rating. and the network rating 5/XNUMX. Meanwhile, RingCentral is the self-proclaimed "number one cloud communications provider" in the VoIP industry according to its About page. With multiple industry accolades and four hundred business customers worldwide, this is far from an empty claim. In April of the current year, Gartner recognized RingCentral as the Global Voice of the Service Customer's Choice Service Customer Choice for Unified Communications as a Service (UCaaS) XNUMX. At the end of the line? Nextiva and RingCentral exemplify the features of the best VoIP services of XNUMX, but which is better for streamlining your business communications? Now, we explore the answer and what to look for in a VoIP provider.
Nextiva vs RingCentral Review Explained
Our Nextiva and RingCentral ratings are based on:
- An in-depth look at the plan models offered by the 2 companies.
- The main peculiarities of each VoIP operator
- Nextiva Pricing and RingCentral Costs
- Your service to the user, to help you decide if these services will meet your communication needs.
Nextiva vs RingCentral Pricing and Plans
Nextiva and RingCentral reward user loyalty by offering discounts on annual fees. (Image credit: Nextiva)
€ €
If you are looking for a more affordable VoIP plan, Nextiva's Essential plan may be your best option. From €XNUMX / user / month, includes unlimited voice and video calls.
RingCentral €€
By contrast, RingCentral Office's Essentials plan costs $XNUMX/user/month, but is limited to a maximum of XNUMX users and doesn't include a video option. Startups and small businesses
€ €
If you're looking for a more affordable VoIP plan, Nextiva's Essential plan might be your best bet. From €XNUMX / user / month, includes unlimited voice and video calls.
RingCentral €€
By contrast, RingCentral Office's Essentials plan costs $XNUMX/user/month, but is limited to a maximum of XNUMX users and doesn't include a video option. Small Businesses Both companies offer mid-range plans, but the best plan for your team depends on the company's specific VoIP needs.
RingCentral €€
If your company has a global presence, you could benefit from the RingCentral Office Standard plan. Starting at €XNUMX / user / month, this plan lets you add business phones from over a hundred countries to your VoIP phone services.
€ €
If you need to make video calls with a large number of participants, Nextiva's professional plan lets you add up to 32.95 participants to a call and costs $7/user/month. If you prefer an unlimited number of participants, the Nextiva Enterprise plan (€5 per user per month) might be the right option for your organization. Pro Tip For those who are still hesitant, both companies offer free trials. In the case of Nextiva, this is restricted to a XNUMX-day free trial of the Essential plan, while RingCentral Office offers a XNUMX-day free trial for up to XNUMX users. Large-Scale Organizations If your organization is larger, Nextiva and RingCentral also offer an Ultimate plan.
€ €
Starting at €57.95 / user / month, Nextiva's service includes features like sales productivity and pipeline management.
RingCentral €€
The RingCentral equivalent is €XNUMX/user/month and also includes features like device status reports.
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VoIP Features Nextiva vs RingCentral
Voice and video calls are at the heart of any VoIP offering. (Image credit: RingCentral)
Nextiva in front of RingCentral Analytics
RingCentral
In terms of user information, RingCentral Office has a clear advantage over its rival. With its Premium or Ultimate plans, you will receive real-time analysis of the calls made through the service. Through the use of artificial intelligence and machine learning, the platform can monitor the conversations of its agents with the service's customers to obtain information such as the duration of calls, the average number of calls per day and missed calls.
Nextiva
Although Nextiva lets you view details of your service customers' trips and send automated surveys, these features are restricted to the Ultimate plan.
Nextiva vs. RingCentral Call
Exclusive to Nextiva, this feature displays key details about a caller on screen throughout your chat. The screen includes details of your most recent interaction with the person and whether that exchange was positive or negative. You will also see the value of the user's account and have answered each and every one of the automated surveys sent by your organization.
Nextiva and RingCentral provide real-time status updates on their systems. (Image credit: Nextiva) The two companies claim to offer XNUMX% uptime and carrier-grade data centers, which means you should never lose service for more than a few few minutes per year.
Nextiva
Nextiva's data centers run on absolutely uninterruptible power supplies, which it believes offer the best uptime in the industry.
RingCentral
RingCentral's cloud architecture is based on geo-redundant data centers, which should ensure your service continues in the event of a power outage.
Nextiva support vs RingCentral
RingCentral and Nextiva have dedicated resource sections on their sites. (Image credit: RingCentral) Pro Tip The two companies also offer an online ticketing system to handle inquiries from customers of the service, and their sites also have dedicated resource sections, with weblogs, case studies and product demos for more general support. If you have any questions or concerns, both companies offer online chat support, phone support, and online ticketing support.
Nextiva
Nextiva staff are free by phone Monday through Friday between 5:00 am and 6:00 pm You can reach them on weekends between 6:00 am and 6:00 pm MST.
RingCentral
With RingCentral Office, you'll get XNUMX/XNUMX phone and online chat support if you choose the Standard plan or higher.
Nextiva vs. RingCentral Verdict
(Image credit: Nextiva) When it comes to Nextiva VoIP service vs. RingCentral VoIP service, with their affordable cost, great VoIP products, and competitive features, each brand is a winning choice for any business' VoIP phone service. It's quite a tough decision to make, but choosing the right VoIP provider really depends on the context of your business needs. No matter which reseller you choose, Nextiva and RingCentral can offer industry-leading cloud PBX solutions. Pro Tip One way to identify what's best for your company is to think about the size of the company and the speed with which it seeks to scale.
Ideal for small businesses: Nextiva
If your organization is smaller and relies heavily on video communication, Nextiva's services may be ideal.
Ideal for growing and global businesses: RingCentral
For larger companies seeking more complex functions, such as deep customer service analysis, RingCentral Office might appeal more, with the added calm of the XNUMX/XNUMX customer service option. For those truly faced with an issue of which would be best for their organization, it is worth considering a free trial of both services to get a more solid insight into the solutions on offer.