- The comparison
- Software
- Microsoft Teams in front of RingCentral: Which video conferencing and cooperation service is better?
RingCentral may be best known as a provider of unified communications or VoIP solutions, but it's not the only service the company offers. Indeed, RingCentral Video is clearly a video conferencing solution to be reckoned with. As is natural, companies have a number of cooperation tools to consider these days. Apart from RingCentral, Microsoft Teams is another solution that many companies have adopted. Deciding between the 2 is not an easy task, since each platform has its advantages and disadvantages. The integration of Google Workspace, Microsoft XNUMX, and Slack make RingCentral Video a promising option for companies, but Teams has its advantages as well. In addition to this, RingCentral Video is now a part of the RingCentral Office solution in Europe for auxiliary functionality. In this guide, we've gathered all the information you need to decide whether Teams or RingCentral Video is right for your business, weighing up plans and costs, features, security, and more.
Packages and prices
The free version of RingCentral Video is quite complete compared to the other free versions. It includes up to twenty-four hours of assembly, which is considerably more than many other platforms offer; the free limit for Teams, for example, is only 3 minutes. RingCentral Video also allows up to one hundred participants with its free version and offers robust host controls. Teams Apart from its free offer, Microsoft Teams comes in 1 cost packages. Microsoft 3 Business Basic costs €99 / €XNUMX / AU €XNUMX per user per month, Microsoft XNUMX Business Standard costs €XNUMX / €XNUMX forty / AU €XNUMX per user per month and Microsoft XNUMX Premium costs €XNUMX / €XNUMX / AU €XNUMX. per user per month. For these costs, companies receive different levels of functionality. Basic lets you schedule and record assemblies and its file storage capacity increases to XNUMX Terabytes per user. Standard also comes with desktop versions of Word, Excel, and PowerPoint, while Premium comes with advanced security and privacy features. RingCentral Video RingCentral Video is available in XNUMX paid levels: Standard, Premium and Ultimate. The standard plan costs €XNUMX per user per month. The Premium plan will cost companies €XNUMX per user per month, while the Ultimate plan will cost €XNUMX per user per month. The Standard package includes integration with Microsoft XNUMX, Google Workspace, and Slack, while Premium doubles the number of participants to XNUMX and gives other third-party integrations like Canvas, Smarsh, Salesforce, Zendesk, and more. Ultimate, however, comes with advanced admin analytics and unlimited storage for each and every user.
Features
Integrations are the order of the day with Teams and RingCentral. Of course, Teams offers great features with other Microsoft services, but RingCentral has its own handy integrations including Slack, G Suite, and Microsoft XNUMX. Users can schedule and also start calls directly from those services. They can also integrate their agendas and view their schedules. There is also a built-in analytics dashboard for RingCentral administrators to find performance issues and ensure maximum performance. Teams features are extensive and also include one-to-one email, group chat, contact tracking, access control, activity nurturing, and bot assistants. Teams also integrates with OneDrive and Sharepoint, making it easy for users to share files. It's also worth remembering that Teams has added a number of other features over the past year. Some features that have been added include the ability to present from PowerPoint to Teams, hold meetings from Apple CarPlay, and highlight multiple attendees. These are just a few more features added recently, so expect a lot more to arrive in the coming months.
Security
In terms of the security it offers, the most disappointing aspect of RingCentral is the fact that there is no end-to-end encryption option. Data is encrypted in transit and at rest, but this may not be enough for some businesses. With Teams, on the other hand, end-to-end encryption for Teams calls has been added. In terms of other security features, RingCentral still has a pretty good reputation and comes with advanced administrative controls, threat detection, and strict application security testing. Similarly, Teams also gives admins a high degree of control over who can join meetings and what they can access. This is especially useful since many organizations will have employees in multiple locations (some at the office, others at home), making access management more essential than ever.
Support
If you're a RingCentral user who needs help, there's an online community discussion forum, how-to guides, and even a RingCentral University. There is also a center for video guides and tutorials, all available online. Online help chat is also free and a customer service representative is on hand for more persistent problems. Microsoft Teams, on the other hand, offers a number of support options, step-by-step setup guides, training videos, and courses. There is also the support of other clients of the service that are very helpful. Microsoft users are a supportive group and there are many discussion forums that can be accessed when people have a question or problem to fix. Teams users can also get help from Microsoft's XNUMX support channels, which include an online discussion forum, phone support, and a dedicated Get Help app. However, the lack of a live chat service is disappointing.
Verdict
Indeed, RingCentral Video is worth exploring as it's easy to miss among the myriad of different video conferencing tools. Its free version, in particular, has a very generous list of functions. The integrations with other digital solutions are also amazing. That said, it's pretty hard to say that RingCentral Video has a better deal than Microsoft Teams. If you desperately want to stick with the free version, RingCentral might be worth a look, but if you want the ancillary features, Teams is the way to go.