LogMeIn ha publicado actualizaciones importantes para GoToConnect, su software de colaboración y comunicaciones unificadas (UCC), incluidas integraciones nativas con Microsoft Teams; actualizaciones de sus sistemas en la nube Contact Center-as-a-Service (CCaaS); actualizaciones de su oferta móvil; y opciones de agrupación que agrupan otros productos de LogMeIn como LastPass, GoToWebinar y GoToAssist.
The changes reflect changes in the way people work due to the pandemic, as employees are no longer tied to the same desk in an office from 9 a.m. to 5 p.m., five days a week. The shift to remote work is expected to continue, according to Raul Castanon, a senior analyst for workforce productivity and collaboration at 451 Research S&P Global Market Intelligence. Recent research from 451 indicates that 45% of companies plan to reduce the physical footprint of their offices, while 37% will expand or add collaboration spaces such as conference rooms and meeting rooms, he said. Another 45% are investing in contactless technologies like biometrics and voice user interfaces and 17% are replacing the local PBX with cloud-based telephony. Paul Gentile, LogMeIn's senior director of product marketing, said IT decision makers need to think about ways to optimize the software they use to ensure that hybrid work is "for employees who need support and for those who need support." customers that they will be interacting with and interacting with in a different way.They also need to combine security measures, because as IT decision makers reporting to a CTO or CIO, there will always be a concern about the vulnerability that they have at stake, "Gentile ssid" The idea that remote work is really linked and only focuses on video conferences or video conferences is a mistake."
New GoToConnect Features
The updated GoToConnect offers users a new mobile user interface designed to make employees more productive, for example, by allowing them to receive and make business calls on a mobile device without using their personal number. It also offers features like Find Me and Follow Me, Advance Call Flip, Shared Extension, and Voicemail Transcripts. LogMeIn is also looking to increase productivity in cloud-based contact centers, which have proven critical to some companies' ability to maintain business continuity. “These cloud deployments will be more critical than ever as customers start to think about optimizing their technology stack,” Gentile said. “It's not just with UCC, but with our remote support and management solutions, with our LastPass password-protected identity security and access management solution. We have created a single SKU, a delivery mechanism for all these pieces brought together under one roof. " There have also been native integrations with Microsoft Teams to simplify and improve workflow. These allow users to continue using Microsoft Teams with GoToConnect, powering their back-end phone service with direct routing capabilities. It also supports features like calling with a single click and user presence without ever leaving the Teams app. Castanon said the updates announced this week should be good news for LogMeIn customers.“Features like an improved mobility experience and voicemail transcriptions , along with improved management and support capabilities, should enable the company to better meet the needs of the remote hybrid workforce,” he said.
Simplify the technology stack
According to Gentile, conversations with customers and analysts over the past year have revealed that most customers are looking to simplify their technology offerings, with buyers turning to single vendor/platform options or vendor offerings. cloud technology. . “Some employers became bullies in the way they were using different tools remotely. Now 2021 is about them trying to consolidate, embrace it and do it, keeping the idea that you can be wherever you want, while still being productive, ”he said. In a post-pandemic world, Gentile said business tools need to be flexible, cloud-based, secure, and easy to buy, deploy, and use. "...Simplicity is paramount as long as they can make sure...that they're saving money," he said. GoToConnect pricing varies based on the level of service desired by the business and the number of employees it has. Costs range from €22 to €39 per user per month. Castanon said remote work will continue to be an option for many workers for the foreseeable future. “It's an intensely competitive space; however, it's fair to say that LogMeIn has a head start with products like LastPass and GoToAssist that were designed for these use cases," he said." Bringing them together to improve GoToConnect could enable the company to position itself as a UCC platform for the hybrid/remote workforce and differentiate itself from its competitors. "
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