Just one year after the release of the Harmony Express smart remote, Logitech announced plans to end support in September via a new FAQ on its website. The remote, which only launched in April 2019, brought Alexa support to Logitech's much-loved series of smart remotes... or at least that's what it was supposed to do. Instead, Logitech says "expectations have not been met," referring to a number of problems customers have encountered with the remote, and the company is now offering returns or exchanges for the Harmony Elite - which is the movie star product. at the company house. Support for Harmony Express ends September 19, Logitech says, but the company will let you process the trade-in until December 31, 2020.
Smart home destroyer
While the execution left a lot to be desired, the idea behind the Logitech Harmony Express was a good one: basically, a universal remote that could be controlled with your voice. If anyone could do it, Logitech seemed the most capable given its storied success in the universal remotes category with the Harmony, but in the end, the remote ran into serious issues with some users saying it only didn't work about 40% of the time. .. which is not perfect for a remote control. The silver lining to it all is that more and more smart TV manufacturers are adding Alexa and Google Assistant support to their TVs. LG's OLEDs support both assistants, for example, and Samsung, Sony, and Vizio all support one or more assistants. That was a nice try, Logitech. Have a nice try.