EU-based HP printer owners could get a windfall after the company confirmed it would compensate some because they didn't know their printers were enabled with the "Dynamic Security" feature.
The feature in question limited the printers' functionality when using third-party cartridges with non-HP chips or circuitry.
The deal, which comes from a total fund of €1,35 million, comes after legal action against HP by advocacy group Euroconsumers.
What really happened?
Dynamic Security was an HP firmware update implemented in devices that, in many cases, limited the ability to print without their knowledge and also prevented users from using third-party ink cartridges that did not include the necessary proprietary technology from the company.
HP has since fixed the issue by releasing a new firmware update for some of its printers.
Although the parties agreed not to pursue the lawsuit, the agreement does not represent an admission of fault or wrongdoing by HP.
Consumers in Belgium, Italy, Spain and Portugal are eligible to receive settlement compensation for select HP printer models purchased between September 1, 2016 and November 17, 2020.
If you're from one of these regions, you can find more information about what you're entitled to and how to file your claims here (opens in a new tab).
The legal dispute comes at a time when HP is trying to diversify its product offerings.
The company's print volumes took a relatively big hit during the pandemic and are currently around 80% of what it expected before the pandemic started, according to a recent speech by HP CEO Enrique Lores.
These initiatives included offering a subscription paper delivery service for its Instant Ink subscribers.
- Are you interested in alternatives to HP? Check out our guide to the best AIO printers.