The Fitbit app has been down for four hours and counting, leaving users unable to see their sleep and activity stats, or access workouts and meditation. Users who have signed out of the app cannot sign back in. The company is aware of the issue and says it is currently working on a fix, but there is no timeline at this time. DownDetector shows that users started reporting problems at 12:00 GMT (7:00 EST), when the app started not connecting to Fitbit's servers. Editors at Android Authority and TechRadar have discovered that while the app's interface loads at first, modules don't appear and data doesn't sync from their devices. Widgets for step count, calories, active zone minutes, and floors climbed remain empty. Other users have been disconnected and cannot reconnect. Instead, they receive a "Fitbit.com is unavailable" error message. Please try again later'. It's also not possible to sign in to the Fitbit.com website to view your dashboard.
We have identified a technical issue that is disrupting Fitbit services and we are working to resolve it. Thank you for your patience. March 3, 2021 More information However, the problem does not appear to be universal; Some Fitbit smart scale owners have reported that they cannot sync their weight and body composition data, but TechRadar editor can use the app with their scale as usual.
What should you do
If your Fitbit device doesn't sync, you can wait. Do not reinstall the app: the problem is on the server, not on your phone, and you will not be able to connect again until it is resolved. Even if your data can't be synced to the app right now, it won't be lost; it will still be stored on your fitness tracker and uploaded to the app once Fitbit's servers come back online. Once this happens, you can expect your training stats to sync with third-party services like Strava as well. We've reached out to Fitbit for comment. More soon. Via Android Authority Today's best Fitbit deals