Fastly CEO Joshua Bixby has revealed that the June XNUMX blackout that took down countless essential sites and services is still affecting some of his service customers. At least one of the "top ten" customers of the company's CDN service is still hurting in the aftermath of the outage, Bixby discovered during the company's XNUMX second-quarter earnings call, and it added that "certain customers of the service" did not. . to the platform after a failure." However, he added that the company's engineers were able to get "XNUMX% of our network back to normal in XNUMX minutes."
Quick breakdown
Bixby added that perhaps unsurprisingly, the outage had a significant impact on the company's second-quarter results. “Given the employment-based nature of our business model, this affected our second quarter results, and we expect to see a downward impact on interruption revenue in the short to medium term at that time. We work with our service customers to get their traffic back to normal levels. "That being said, our service customers were negatively impacted. As a result, we saw reduced traffic volumes and later issued credits to certain service customers following the accident," Bixby told attendees. Throughout the call, he noted that the company expects to see some downstream revenue impact from the outage in the short to medium term as it works to reduce its service customers' traffic to lower levels. When the outage occurred, some sites were able to restore services faster than others by moving to failover systems, but many were offline for long periods of time. Bixby added that he was also not sure when multiple clients of the service would increase traffic to the platform in the second half of the year. The failure was caused by an undiscovered software bug that was caused by a valid user configuration change. The affected sites and services included major sites like Amazon, eBay, Paypal, Reddit, Twitch, and even TechRadar. through registration