Jamf dice que los dispositivos de Apple ahora son utilizados por las marcas más grandes y valiosas del mundo a medida que el ritmo del cambio se acelera en respuesta al COVID-19. Hablé con el director ejecutivo, Dean Hager.</p><h2>Apple en la empresa</h2><p>Apple está creciendo en todas las industrias, aunque tiene una trayectoria algo más lenta en la industria financiera, los servicios de campo y el transporte, dijo Hager.
He noted that COVID-19 means that even these industries are changing, as the ability to stay connected and productive now requires all workers to have the right technology. Jamf solutions now power more than 20 million Apple devices in use across the enterprise. It now has more than 47.000 clients, including 24 of the Forbes 25 Most Valuable Brands, 70% of the top 10 Fortune 500 companies, the ten largest banks in the US, and each of the top ten universities in the world. . You will also find their solutions to help you manage Apple deployments in hospitals, schools, government agencies, etc. - and, thanks in part to COVID-19, the pace of platform deployment is intensifying.
Surviving the pandemic
"COVID-19 has forced many organizations to adapt to survive, but trends like remote work, distance learning, and telehealth are here to stay," Hager explains. "In 2021, organizations will focus on how to build and work with technology partners to best support these trends with their end users for the long term." The rush to support work from home at the start of the pandemic was a matter of survival, with companies making the best possible decisions in a very limited time available. As the pandemic continues, companies are becoming increasingly aware of the difficulty of securing long-term support. “2021 is about building for the future,” Hager said. “Businesses need to focus on providing technology to employees 'just working,' whether they're in the office, at home, or on the go. Employees who work from home are not allowed to visit the IT department. “Simplicity has never been more important. Deploying technology to employees without IT touching them has never been more important. And it's never been more important to create a zero-trust security posture to allow employees access to cloud resources. “Employees who work from home will naturally expect the technology at work to be as simple as the technology at home. The consumerization of IT that has been going on for ten years will accelerate."
The advantages and disadvantages
This consumerization of IT also means that employers and employees are more likely to support employee choice programs. They offer a level of autonomy that promotes engagement, loyalty, and productivity. Embracing new platforms is not easy. I asked Hager what are the three biggest challenges companies face when considering moving to iPhones, iPads or Macs in their business. As you can imagine, the expected cost of deployment, application compatibility, and the need for visible security protection are the main barriers to this, although there is strong evidence that the total cost of ownership of the devices. Apple is weaker in the long run. Regarding application compatibility, Hager says: “Even if a specific application is not compatible with particular hardware, and there is less and less, it is inevitable that there is another application that can take its place and ensure that the employee continues to work. being productive and safe. the correct road. Or, given the choice, most employees would choose to use Apple, even if they had to use a virtualized Windows app for one or two tasks. " Solutions like Jamf Protect help business users gain better visibility into security challenges in their organizations. "With more employees working from home, businesses will focus less on building facilities and more on creating a great home environment for workers, and that starts with the technology they prefer," said Hager.
What to look for in technical support?
Managing complex mixes of platforms in remote environments poses different challenges, so I asked Hager what he thought C-suite executives should look for when looking for internal and external IT support partners. . “Look for partners that focus on the ecosystems you provide to employees,” he says. “Partners trying to 'do it all' often force organizations to deliver a slow and lackluster user experience that lags behind the latest capabilities. This is the exact opposite of what you want to offer your employees. “Providing same day support for the latest operating system is not an easy task, but it is essential to eliminate security threats, reduce support costs and ensure workflows are not interrupted. . Find a partner that innovates at the pace of the ecosystem. "About 60% of companies now plan to continue supporting remote work in the future of work. Follow me on Twitter or join me on AppleHolic's bar & grill and Apple's discussion groups on MeWe.
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