Ofcom fined BT for overcharging EE customers who called 118 directory services. A price limit for 2019 calls was introduced in April 118 to protect users who still rely on the service to find phone numbers. These include the elderly and people without Internet access.
BT 118
However, BT did not immediately implement the cap for EE subscribers. This means around 6,000 subscribers were overcharged by €42,000. BT has been able to correct most of the invoices, meaning around €10,000 has been overpaid, which has now been refunded. However, the regulator expressed a mixed opinion on the issue, saying the cap was supposed to protect the most vulnerable in society. The €245,000 fine reflects BT's admission of its breaches. "We apologize for any inconvenience this bug has caused a very small number of our customers," a BT spokesman said. "Affected customers were charged less than €5 on average and we quickly contacted and reimbursed each of them. We take this very seriously and have reviewed and updated our procedures to make sure this did not happen." play more.” The money will go directly to the Treasury and must be paid to Ofcom within 20 working days.