BT Broadband is committed to ensuring speed for new and existing customers, making it the most reliable service to date. We hope this ensures that BT's broadband offerings stand out from the rest of the UK at this time. This offer guarantees both broadband speed and excellent customer service. The BT Stay Fast Guarantee means personalized line checks and 24/7 speed monitoring so every customer gets the best internet connection speed possible. The news comes from Ofcom's new regulation forcing broadband providers to pay fines to their customers if they don't provide the speeds they've been sold. Therefore, if BT does not have a broadband line operating optimally within 30 days of notification of the defect, the customer will receive €20 in exchange up to four times a year. BT will also offer "expert customer service" based in the UK and Ireland to resolve any potential issues in a timely manner. Kelly Barlow, BT Marketing Director, commented: "With our new Fast Stay guarantee, we make no guarantee that our customers' broadband speeds will be constantly monitored and optimized to benefit them. Reliable broadband speeds, every day." a customer's broadband falls below the personal speed guarantee, we have a team of expert service agents available to get our customers back on track over the timelines: so they can benefit from the best bandwidth experience personal broadband.” Want to see how it stacks up against the competition? Check out our guide to the best broadband deals.