BEST DEALS OF THE DAY Bitrix24 is an all-in-one CRM platform that lets you generate leads, set up support, manage projects, create sites and more. In our Bitrix24 review, we cover everything this platform is capable of and help you decide if this is the best CRM software for your business.
Bitrix24 Notice: Snapshot
Bitrix24 is a powerful CRM software that goes far beyond lead generation. It includes tools for project management, user support, internal communications, and even site creation. While offering such an extensive range of features, Bitrix24 is impressively affordable and offers a fixed monthly cost for unlimited users.
- Bitrix24 Bitrix24 on Amazon for €40,99
The downside to Bitrix24 is that it is much more difficult to learn and use than comparable, but more expensive CRM platforms like Zendesk and Freshworks. A social network-like interface encourages cooperation, but it also means tasks and updates can simply get lost. Therefore, Bitrix24 is best suited for medium-sized companies that are willing to spend a lot of time learning how the software works and training employees on its use. Rating: 4/5 Read on for the full review.
Bitrix24 Competitors
How does Bitrix24 stack up against its top contenders? Bitrix24ZendeskFreshworksScore4 / 5 / 5 / XNUMXPros Outrageously extensive feature set - Very accessible Simple reporting features - Wide range of integrations Very simple to use - Tons of automation features Uniform range of features at a fairly difficult price get over. However, it is not very easy to use. Zendesk offers powerful and easy-to-use sales and support software. But their top-notch packages can be really expensive. Freshworks is one of the easiest CRM platforms to use we've tested, but the automation features can be expensive for small businesses. See offersVisit the siteVisit the siteVisit the place
Bitrix24: key features
Bitrix24 divides its feature set into 5 categories: Communications, Tasks and Projects, CRM, Contact Center, and Sites. Bitrix24 serves as a hub for all of your company's internal communications, such as Slack or Microsoft Teams. It supports chat and video conferencing, with options to record videos to share within a team or across your business. The platform also has a social media news feed where you can see updates on projects and potential customers of the service. Individual employees can also post questions or updates, and others can like and comment on them. Bitrix24 also offers tools for task assignment, time tracking, and project management. Employees can set up Gantt charts and Kanban boards to direct their work, and managers can create reports so they can see exactly which projects employees are spending their time on. The software also allows you to mechanize recurring tasks and offers dozens and dozens of templates to do it. This CRM software offers unlimited contacts with each and every plan. You can create a pipeline for new leads and track everything from sales to customer service interactions for each contact. Bitrix24 has automation tools to streamline the registration process with service customers through email, text messages or social networks. In addition to this, you can send quotes from Bitrix24 and also integrate with accounting software like Quickbooks and Xero. Bitrix24: key features and strengths Image 1 of five
Bitrix24 lets you chat with team members and also start video calls with up to forty-eight people (Image credit: Bitrix24) Image two of five
Bitrix24 offers features to manage tasks and projects, including Gantt charts and Kanban boards (Image credit: Bitrix24) Image three of five
Bitrix24 makes it easy to track the status of transactions as they progress through your sales pipeline (Image Credit: Bitrix24) Image four of five
Bitrix24 contact center lets you set up a helpdesk with email ticketing, live chat and phone support (Image credit: Bitrix24) Image five of five
Site builder Bitrix24 includes over a hundred customizable templates for landing pages and online stores (Image credit: Bitrix24) Bitrix24 lets you set up a support service for your service customers with email ticketing, online chat, Live and phone support. The chat functionality is compatible with Facebook Messenger, Instagram, WhatsApp, Telegram and Apple Business Chat. However, this is one area where Bitrix24 lacks functionality. It does not offer chatbots and it is quite difficult to route incoming support requests to a team instead of an individual agent. The service also offers a built-in site builder with over a hundred templates. The builder lets you create everything from simple landing pages to online storefronts, and automatically integrates with the lead capture features of Bitrix24's CRM service. Support for online stores is particularly impressive, as it includes SKU-based inventory management and order fulfillment pipelines.
Bitrix24: What's new?
Bitrix24 has made some essential updates since our last review. For one, the software now offers integration with Instagram. Not only does it allow you to message subscribers directly from Bitrix24, but it also allows customers of the service to purchase their business products from within the Instagram app. It also added an integrated office suite, so you can now create documents, spreadsheets, and slideshows on the platform and share them via internal chat. Lastly, Bitrix24 has increased the number of participants you can have in a video chat to forty-eight. This is a huge advantage for medium-sized companies that want to regulate meetings with multiple teams.
Bitrix24: Pricing
Bitrix24 offers 4 plans: Free, Basic, Standard, and Professional. Plans are costed for your team instead of per user, making this platform significantly more affordable than competing CRM software. You can pay monthly, but Bitrix24 offers a 24% discount if you pay annually or a XNUMX% discount if you buy a couple of years subscription. BitrixXNUMX Cost Plans Plan Genre / FeatureFreeBasicStandardProfessionalZendesk - Team SuiteFreshdesk - Growth OmnichannelCost per monthFree €XNUMX €XNUMX €XNUMX €XNUMX per user €XNUMX per user Cost per yearFree €XNUMX €XNUMX €XNUMX €XNUMX per user €XNUMX per user Internal communication ✓ ✓✓✓✓✓ Workflow automationsXLlimitedLimited✓✓✓ChatbotsXXXX✓✓
Bitrix24 test
We tested Bitrix24 to see how simple the software is to use and how its many features can work together to support your business.
How simple is it to use Bitrix24?
Bitrix24 uses an activity feed to display updates, and the navigation menu has twenty-five different options (Image credit: Bitrix24) The first thing we notice about Bitrix24 is that a lot more happens when you open the software than in most applications. CRM platforms. The menu on the left has twenty-five different options, making it hard to know where to start. At the same time, an activity feed displays updates from your business on your screen and a series of widgets calculate different metrics about your workforce in real time. It all seemed pretty daunting. We were able to reduce the level of stimulation somewhat by customizing which menu items are shown and which are hidden, but there's no way to limit what happens by your activity stream. Each individual page also has submenus and sidebars to navigate, making navigating the software more complicated. Even as we got used to the Bitrix24 interface, we found many cases where using the platform did not seem transparent. The default when sharing updates is to share them with each and every employee in your company, which causes a lot of congestion in the flow. The continuous nature of the activity feed also makes it easy to miss key updates. On top of this, we didn't like that the internal chat was only free as a sidebar instead of a full page mod. You cannot open messages at the same time as your mail or projects, which results in a lot of exchanges on the platform. We often find ourselves wishing the entire platform could be split into multiple panels, but there's not much you can do to customize Bitrix24's layout.
Does Bitrix24 offer training?
Bitrix24 offers hundreds upon hundreds of training videos such as weekly webinars to help you master the software (Image credit: Bitrix24) Since Bitrix24 was quite difficult to get started with, we took a closer look at the training materials that came with the software. The good news is that Bitrix24 has plenty of resources to master their platform. We found hundreds and hundreds of video tutorials on the company's YouTube channel, such as online administrator training courses. Bitrix24 also offers weekly webinars covering different aspects of the platform and providing detailed use cases. If you need further assistance, you can contact the Bitrix24 support team via live chat. Chat support is only available with a paid plan and is only available during business hours Monday through Friday (Monday through Friday 8:00 AM to 6:00 PM EST).
Alternatives to Bitrix24
Bitrix24 is an all-in-one platform that includes internal communication software, support tools, lead generation and contact management features, and project management tools. There are partially few contenders that have such a comprehensive single software platform. That said, Zendesk offers separate lead generation and help desk software packages that, when used together, are comparable to Bitrix24. Zendesk is significantly more expensive than Bitrix24, as each and every plan is billed per user. The sales software also limits you to a maximum of 2 pipelines, while Bitrix24 lets you create an unlimited number of pipelines with a business subscription. The benefit of Zendesk is that it is much easier to use than Bitrix24. In addition to this, the help desk software offers advanced features like chatbots and AI-powered support…