Apple has revealed that it will extend return periods for many of its devices and accessories by 14 days after the company's global store closes. This additional grace period will be in addition to the 14-day return window that Apple normally offers with its devices, but excludes iPhones purchased in the United States, Canada, Japan, and Australia, as well as devices sold in the United States. . Apple closed all of its retail stores outside of Greater China until March 27 due to the global coronavirus epidemic.
Apple Store closure
Apple has posted a FAQ on its website to answer questions about its return status and repair policy, noting that users who want to return a device will have an additional two weeks to reopen their devices. stores. The company also announced that it will not host any gatherings at the Genius bar, and existing reservations will be postponed after March 27. However, brave users can still start an online repair with the help of their online support team. Since Apple offices are always open, the company has encouraged employees to work from home as much as possible. Its retail stores in China remain open, but with reduced business hours at this time.