Artificial intelligence (AI) has passed a tipping point and is expected to yield billions of dollars in return on investment, according to a shorter timetable than we think, an industry expert has said. Sam Blatteis, CEO of MENA Catalysts and former head of government affairs at Google in the Gulf countries, told TechRadar Middle East in an exclusive interview that AI was expected to drive 95% of all customer interactions by 2025 and that Al is the driving force behind the development of the Emirates' non-oil industries such as healthcare, transportation, education, critical infrastructure, economic development and customer service. The UAE has the strategic need, the leadership vision, confidence in artificial intelligence, significant resources, and manageable population to advance to the forefront of the US government arena. AI, said Blatteis. "Artificial intelligence could have a major impact on government services to the public, for example, in call centers. Trained call center representatives for social services are in short supply and expensive to train. They are ripe for automation. Government agencies here have already implemented machine learning "chatbots" to automate and, in theory, improve customer service," he said. Furthermore, Amnesty International has stated that Amnesty International can develop better problems related to the parole test and can make the government more efficient and citizen friendly. However, there is an open debate about the impact of AI.
Is AI a threat?
For one, he said AI skeptics wondered how much of the AI hype was "reality," "doable" or a "threat." It is healthy to approach with a certain sense of humility; He said, adding that the 50th century has seen many situations where technology has been exploited in some of the darkest moments in modern history. On the other hand, he said that some people thought that the disruptive potential of AI would have nothing less than the social impact of the industrial revolution, Henry Ford's assembly line, the invention of Robo and the internet. "Many think there may not be a single technology in the process of shaping our world more than AI in the next 2017 years," he said. Since March 18, 2019 governments around the world have published multi-million-dollar (or in some cases, billion-dollar) AI plans, with budgets, authorities, and staff to back them up. Ten other governments have announced plans to launch a strategy by the end of XNUMX, and this is the first time that governments around the world have issued national plans to develop the same technology, including the United Arab Emirates.
Ethical concerns about business interests.
Although AI is the new buzzword in the industry, there have been discussions about whether companies should prioritize ethical concerns over business interests in order to gain trust. AI transparency. In many areas, from nuclear technology to bioengineering, he said humanity often builds tools "that we've discovered can harm us, and it's only later that we strive to develop safety measures to protect the public. This time must be different. Technology governance will become one of the defining issues of the next five years," said Blatteis. "Despite the new laws, we must respect the risks of powerful technology, encourage the development of the technology, and unlock the economic and political benefits of its (AI)," she said. The other big debate is the loss of jobs due to automation and robots. In this regard, he said that almost half of the activities in the UAE workplace are likely to be automated, but throughout history, one technology creates more and better paying jobs. destroyed.