Tesco Mobile's status as the UK's lowest-complaint mobile operator was secured for another quarter after the MVNO recorded just one complaint per 100,000 customers in the January-March period. Tesco Mobile has traditionally performed well in these rankings, with Ofcom's annual report released last month highlighting high levels of customer satisfaction. EE, O2, iD Mobile were all below the industry average of 3, a figure that was recorded by Sky. However, Vodafone, Three, BT Mobile and Virgin Media all received 5, with complainants citing problems with switching providers and, ironically, the way operators handle complaints. But at least Vodafone, which was named the biggest offender in the previous quarter, was able to share in the honors in mobile. In the broadband market, the company has had the misfortune to once again be named the most criticized broadband provider in the country. Its score of 23 was almost double the industry average of 12, with only Sky (6) and EE (3) falling below average. At least the Newbury-based company was able to sell the title in the landline business. TalkTalk's figure of 17 was above the industry average of 8, with EE being the best. The period covered by this latest report covers the first two weeks of foreclosure. While this period may be too short to get a full picture of the impact of the coronavirus, the fortnight in question would have been a time when most people were familiar with work-from-home and movement restrictions, thus increasing the importance. of connectivity. Ofcom has previously said that the UK's communications infrastructure is performing well despite the additional demands placed on it, partly due to measures taken by broadband and mobile operators to maintain the integrity of their networks. This despite social distancing measures that make it difficult or even impossible to maintain or repair the infrastructure. Landline complaint volume actually decreased quarter-over-quarter, while mobile and broadband complaints were largely flat. The following set of figures from the regulator will likely provide more insight into the issues that arose during the height of the lockdown.