It was recently reported that some players invited to the closed beta of Amazon's upcoming New World MMO have experienced catastrophic hardware issues thanks to the game pushing the graphics card's power consumption beyond its limit. EVGA's GPUs seemed to be disproportionately affected, but the company has now confirmed with YouTuber JayzTwoCents confirming that it will replace any broken cards with the game. Customers who have RMAs (Return Material Authorization, or essentially warranty claims) on their broken RTX 3090 already have a new card in the process of being shipped thanks to available stock. EVGA not only acknowledges that there is an apparent problem, but the speed of this action also suggests that EVGA is working hard to speed up delivery times. We have contacted EVGA to confirm if it will replace other GPU models affected by New World.
A YouTube experience
JayzTwoCents assisted in the initial investigation into the issue affecting New World players after receiving multiple messages from its subscribers stating that they had been affected by the issue using a non-RTX 3090 GPU. While initial reports claimed While only GeForce RTX 3090 graphics cards crashed after players logged into the New World closed beta, it soon became apparent that this wasn't the only GPU affected by the issue, with similar cases popping up for most of the GPUs. Radeon RX 6000. series and high-powered cards from Nvidia like the RTX 3080 Ti. Amazon made the following statement to PC Gamer on July 21, denying that any issues were detected in the game: “New World makes standard DirectX calls provided by the Windows API. We haven't seen any indication of widespread issues with the 3090, either in beta or during our many months of alpha testing. It is safe to play the New World Closed Beta. To further reassure players, we will be rolling out a patch today that limits the frames per second on our menu screen. We are grateful for the support New World is receiving from players around the world, and we will continue to listen to your feedback throughout the beta and beyond." A fix has since been implemented that manually restricts frame rates in menus, making it which has been suggested to be the cause of the issue (causing GPUs to be overloaded due to skyrocketing frame rates and exceeding well above the power limit), although cases continue to arise where the game has been set to a max 60 FPS and the GPUs are still experiencing the issue.Is it worth taking a risk?
I have now asked the following GPU owners to express that they have had crashes and crashes with New World... RX59068006800XT6900XT3080Ti3090 So again, the problem is definitely with SOMETHING in the way New World games visited. This is NOT a 3090' exclusive problem! PERIOD !! Jul 22, 2021 See More A commenter named Jonathan S on the JayzTwoCents video writes, “As an electronics engineer, these weird noises from the EVGA board really do sound like inductors saturating under overload. This phenomenon creates massive (and very damaging) current spikes in the power stages. ...Something about the load that New World is putting on the VRM could unbalance the phase currents...which then causes the inductor to saturate and the board to die." It seems the hypothesis that EVGA cards are disproportionately affected carries some weight, as JayzTwoCents tested both an EVGA and MSI RTX 3090, which revealed that the game was pushing the EVGA RTX 3090's power consumption by over 20% more than its power limit. power should allow for it. The MSI RTX 3090, on the other hand, did not encounter any issues and the numbers remained consistent throughout gameplay. This explains why only a specific handful of cards seem to experience hardware failures, although there is still some mystery to be uncovered Differentiate risky GPUs and why software has this effect.
Notice: How long do you have to wait?
There's still a lot of caution and mystery surrounding this bizarre situation, and players looking to get into Amazon's MMO offering should beware. Even though a frame rate fix has been implemented, cases are still showing up (albeit less fortunately) and there is still no official confirmation that the issue has been diagnosed and fixed. We stand by the advice we gave last week that we cannot recommend playing the game until the root of the problem has been discovered and resolved. The cost of a game of €40 is not worth the risk considering how difficult it is to buy a new GPU these days. EVGA has only mentioned RTX 3090 card replacements so far, and no other manufacturer has made a public statement to follow suit, still leaving owners of other makes and models of graphics cards GPU-less. It is still early days and the game has yet to be released outside of its closed beta, so hopefully the game will be safe to play when it is released to the general public. This is certainly a risk TechRadar would not take with such an expensive component. The game itself looks like a lot of fun, which only makes the situation more bittersweet, especially now that many people will be looking to upgrade to a new MMO given the recent controversy surrounding Activision Blizzard. We hope that the issue will be better communicated in the future and that Amazon will recognize the issues its players are facing. If no other patches or fixes are implemented to prevent graphics cards from burning up on their own by the time the game is available to everyone outside of closed beta, we certainly wouldn't have confidence that our stuff is safe. The best graphics card deals right now