Mozilla now charges premium Firefox support

Mozilla now charges premium Firefox support

As part of its efforts to further diversify its revenue streams, Mozilla is launching a new premium service for businesses using its open source Firefox browser.

The company's new service, called Firefox Premium Support, will provide businesses with several benefits, including the ability to submit bugs privately, get critical security bug fixes with a service level agreement, and contribute to the browser and its sheet of route for future versions from 10 €. per user

Users will also receive proactive notification of critical events, such as the recent introduction of DNS over HTTPS.

In addition to the paid version, Mozilla also offers businesses a free basic version of Premium Support that allows them to submit bugs publicly, access a self-service knowledge base, and get technical support.

New sources of income.

Mozilla currently derives a large portion of its revenue from research with Google and other search engines. However, the company is beginning to explore other paid services, such as Firefox Premium Support and its recently announced Firefox Private Network VPN product.

The Firefox Private Network name may not have the word VPN in it, but the service provides Firefox users with many of the same features, including the ability to access a private network while connected to Wi-Fi. Public Fi and hide websites and online advertising trackers. The service is currently free, but Mozilla could offer a premium version that users will have to pay for.

Mozilla is also exploring non-research revenue options through Pocket, which it acquired in 2017. The service allows users to save web articles to a reading list. The company uses it to recommend content to Firefox users when they open a new tab. .

In recent months, Mozilla has tried to position itself as a more privacy-focused alternative to Google Chrome, Microsoft Edge, and other web browsers. Firefox Premium Support and Firefox Private Network may be the start of Mozilla's new fee-based services as the company looks to expand its revenue beyond search contracts.

Through ZDNet