A large share (78%) of IT decision makers (ITDM) believe that their company provides enough equipment for hybrid work, while around 20% of employees seem to contradict this view by always using their own personal IT equipment for your work.

Camera and printer maker Canon surveyed more than 3000 people, with an almost even split between ITDMs and end users, in seven EU countries, including the UK, Germany and France.

Additionally, an additional 20% said they have difficulty getting IT support when they need it at home, and 56% of ITDMs were asked to provide this type of support remotely.

Hybrid problems

These issues for employees include signing digital documents and negotiating approval processes (42%), with 41% even having difficulty accessing the digital and physical documents they need. This leaves 37% of them having to travel to their workplace to access and print files.

The most common support requests IT departments receive from employees include printing from home (56%), not being able to access files remotely (43%), and problems sharing files with coworkers (36%) .

The transition to hybrid work has also proven to be a difficult task for IT departments. 71% of ITDMs said their legacy technologies did not meet hybrid work standards. So getting new technology was essential, but not easy: 76% said they found it difficult to purchase equipment from multiple vendors.

This means that when technology issues arise, 71% of ITDMs have to contact all the different manufacturers to resolve them, which takes time. Therefore, the vast majority (81%) think it would be easier to have a single provider for all their equipment and document management needs.

Canon believes that technologies that improve hybrid working conditions are needed now more than ever. 50% of respondents said their company is moving or will move towards hybrid work, and only 33% are completely office-based. ITDMs seemed to agree with this, with 70% expecting an increase in IT spending to meet the demands of ongoing hybrid work.

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