In recent years, the way we work and collaborate has changed forever. With ongoing global disruptions and changing ways of working, it has never been more essential for small and medium-sized businesses to stay connected. Cloud-based tools can be a great solution, but having too many disconnected systems running simultaneously can end up causing chaos rather than preventing it.

Combining your IT and communications support solutions can help your business address these challenges. That's how.

1 Simplicity

A crucial requirement for effective communication and IT support systems is that they are easy to understand and use.

The more tools that are in play, the more likely your employees will become confused or overwhelmed with the way they work or miss out on vital messages. Meanwhile, already overworked IT support staff could struggle with a complicated technology stack with multiple points of failure, as well as having to juggle multiple vendors.

By adopting an all-in-one solution like GoTo Essentials, you can reduce this confusion by managing all your key services in one place, provided by a trusted provider. Employees will benefit from phone, meeting and messaging functionality, while your IT professionals will have access to an all-in-one IT support and management solution to help your employees wherever they are. The GoTo Essentials package also offers advanced security and a 24/7 helpline to ensure support and advice is available when you need it.

2. connectivity

For small, tight-knit SMB teams, keeping clear and organized lines of communication open is essential, especially in these times when employees are often scattered far and wide. Likewise, maintaining an agile, reliable and secure connection with customers, consumers, suppliers and IT support can be the difference between the success and failure of your business.

Bringing your communication and collaboration platforms together can eliminate confusion and ensure all your teams are on the same page. For example, GoTo Connect offers a combined system of enterprise-grade audio, video, and phone conferencing, messaging, and file sharing to keep all your lines of communication unified and organized, while GoTo Resolve enables employees and customer support to IT work together wherever they are. established. Both services are included in the GoTo Essentials plan to keep your business connected at all times.

3. Cost

We are all aware of the challenges of the global economy right now, so controlling costs is more important than ever. Using a multitude of apps and services means you'll likely end up paying more for tools you don't need, which can be a huge hassle for SMBs. And any sudden changes in costs can be a nasty surprise.

GoTo bundles GoTo Resolve and GoTo Connect at one affordable price, delivering the services your business needs without breaking the bank. By consolidating your tools into a single service from a single vendor, it becomes much easier to monitor and control your costs, and you'll likely end up paying less.

By consolidating your technology stack, your business can reduce costs, save time, and simplify IT. Perhaps that's why 95% of SMBs have made consolidating the communication, IT support and collaboration tools they use a priority, according to the recent GoTo State of Worklife: 2022 report.

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