AIOps is not just a buzzword. It's a next-level marketplace that paves the way for modernization by more fully connecting IT health and efficiency to business results. How critical is this connection? Last year, Facebook, WhatsApp and Instagram suffered a six-hour outage due to incorrect router configuration, a relatively simple error that could have been prevented with better system health information.
The downtime caused shares to fall 4,9%, or $47.000 billion in lost revenue. So yeah, pretty critical.
This example is just a cautionary tale illustrating how IT and business operations can no longer afford to be separate parts of the same ecosystem. They should function more as a single body, continually in sync to promote the success of your business. However, with a critical IT infrastructure managing an increasing volume of data and digital activities, the resulting complexity can become overwhelming. To avoid overload, organizations must modernize and AIOps is essential for this journey forward.
No slowing down, no turning back
Critical business systems operate in a rapidly changing digital world. Many business operations start on handheld devices, navigate the cloud, and require data center services. Everything is more connected than ever and the digital business is growing. From June 2017 to July 2022, the global average of digital customer interactions tripled. By 2030, the number of IoT-connected devices will also triple, to more than 29 billion. And there are no signs of slowing down.
An increasing number of computing systems are tasked with supporting this explosion of connected devices and high-speed data volumes. And that's not all that grows. The amount of alerts and messages generated by these systems and connections is enormous. Input overload can too easily become indistinguishable background noise, making it difficult for operators to locate hidden, critical troubleshooting information. Faced with this type of data “noise”, humans can find it impossible to manually work to meet service level agreements (SLAs). To avoid six hours or even six minutes of downtime these days, advanced analytics and automation support is essential. That is why a sophisticated AIOps solution is imperative to address today's complexity and pave the way for modernization.
An easier map to follow
The need for acceleration and agility often leads to modernization. Businesses want to respond faster to customer needs, bring a new generation of apps to market, and make better data-driven decisions to improve business results.
To achieve better results, businesses need improved ways to manage the volume of data and the infrastructure to support it. Unsurprisingly, they may encounter challenges on several fronts. For example, organizations often find that along with the agility benefits that hybrid cloud environments offer, can come additional operational complexity.
In addition, organizations need full access to the rich data feed on the mainframe to take advantage of the valuable information it contains. With the fast pace and expanding sources of activity in today's digital society, it's easy to become fragmented and drown in the sheer amount of noise from the system and applications involved.
Simply put, AIOps reduces this complexity. When companies take advantage of the improved performance and automation of AIOps solutions, they can increase the speed and efficiency of the modernization process.
The power behind modernization
AIOps enables you to move from reactive to proactive operations, paving the way for major modernization initiatives. It offers the following critical benefits:
Anticipation: Identify problems before they happen, analyze real-time and historical data to spot patterns, anticipate incidents early, and suggest solutions to recurring problems.
An analysis: Analyze collected information to learn and identify patterns faster than any human, and get to the root causes of problems faster and more efficiently with reduced mean time to repair (MTTR).
Priorization: Allocate IT resources based on problem importance, elevating higher-priority issues so they can be resolved faster and avoiding unplanned downtime.
Smart automation: Turn information into automated tasks. AI is a powerful tool for people, not a substitute. Choose which parts of your work to automate, leaving more time for critical tasks.
In addition to these benefits, AIOps can improve complementary operations. For example, AIOps tools can provide a comprehensive incident management solution.
Among technology professionals, AIOps is seen as the next “turn of the crank” for IT system observability: adding analytics to the data generated by the application so you can measure and predict the health of the application. Use algorithms to understand observed patterns and indicate how to solve an identified problem. Or better yet, it predicts when problems will occur so you can avoid them. And with data-driven automation, the system doesn't just show you what needs to be done, it does it.
AIOps helps link application performance directly to operational results, isolating and resolving errors before they affect the customer experience. There is a huge opportunity for companies to successfully advance their observability efforts with AIOps solutions.
Make your reality proactive
It is increasingly essential to bring all of your business and IT resources under one banner in order to maintain mission-critical services, high-value customer experiences, and operational efficiency. And AIOps is a vital link to this new paradigm.
AIOps is the key to creating a proactive reality for your critical systems and operators. By taking a prepared stance with AIOps solutions, your business will be better able to navigate the inevitable future complexity and stay ahead of the competition.
Find out how Broadcom can help you take the first step in reducing IT complexity with AIOps.
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